How do I make a claim?

As our valued customer, your claim is always our priority and we strive to ensure all claims are paid promptly to our customers. Follow our step-by-step guides to understand more about the claim submission process.

 

Select the claims you need here.

Death Claim Procedures:

Step 1

Step 1

Download and fill up the claims form.

Step 2

Step 2

Prepare the required supporting documents.

Step 3

Step 3

Submit claims form and supporting documents to Manulife HQ or branches.

Step 4

Step 4

Your claim will be processed and Manulife will respond to you within 7-10 working days.

Claims Forms – Death Claim


Supporting Documents - Death Claim

  • Original Policy Contract
  • Certified true copy of Death Certificate
  • Certified true copy of Claimant's IC/ Passport/ Birth Certificate
  • Certified true copy of Insured's IC/ Passport/ Birth Certificate
  • Copy of Full Post Mortem Report (for accidental death benefit)
  • Copy of Policy Report (for accidental death benefit)
  • Copy of Letter of Administration or Grant of Probate (required if no nomination was made under the policy)

Critical Illness (CI) Claim Procedures:

Step 1

Step 1

Download and fill up the claims form.

Step 2

Step 2

Prepare the required supporting documents.

Step 3

Step 3

Submit claims form and supporting documents to Manulife HQ or branches.

Step 4

Step 4

Your claim will be processed and Manulife will respond to you within 7-10 working days.

Claims Forms - CI Claim

 

** Not available for download at the moment. Please contact our Customer Service at 1300-13-2323 or email us at MYLife_CustomerService@manulife.com. We will provide you the relevant form once we receive your request.


Supporting Documents - CI Claim

  • Original Policy Contract
  • Copy of test report or result (E.g. laboratory result, ECG, X-ray, MRI, CT Scan or Biopsy report that can provide evidence related to the Critical Illness)

Total and Permanent Disability (TPD) Claim Procedures:

Step 1

Step 1

Download and fill up the claims form.

Step 2

Step 2

Prepare the required supporting documents.

Step 3

Step 3

Submit claims form and supporting documents to Manulife HQ or branches.

Step 4

Step 4

Your claim will be processed and Manulife will respond to you within 7-10 working days.

Claims forms - TPD Claim

 

** Not available for download at the moment. Please contact our Customer Service at 1300-13-2323 or email us at MYLife_CustomerService@manulife.com. We will provide you the relevant form once we receive your request.


Supporting Documents – TPD Claim

  • Original Policy Contract
  • Copy of Police Report (for accidental benefit)
  • Copy of test report or result (E.g. laboratory result, ECG, X-ray, MRI, CT Scan or Biopsy report that can provide evidence related to the TPD)

What is a Guarantee Letter (GL)?

A Guarantee Letter (GL) is a letter issued by Manulife’s appointed third party administrator, CORPORATE OUTSOURCE SERVICES SDN BHD (“COSSB”), to facilitate our medical cardholders for hassle-free hospital admission to panel hospitals.

With the GL, COSSB on behalf of Manulife will guarantee and pay the medical cardholder’s eligible medical expenses incurred during their hospitalisation according to the policy’s terms and conditions.

To request for a GL or for any enquiry regarding panel hospital admission/ discharge, please contact our 24/7 Hospital Admission Hotline managed by COSSB at :

1-300-88-0100

List of Panel Hospitals

Admission to and discharge from panel hospitals with a GL

Admission:

Step 1

Step 1

Insured arrives at the panel hospital.

Step 2

Step 2

Insured shows e-medical card via ManuMed App.

Step 3

Step 3

Hospital contacts COSSB to verify insured’s insurance eligibility & request
for GL.

Step 4

Step 4

Once GL is issued, insured gets admitted to the hospital.

Discharge:

Step 1

Step 1

Hospital prepares itemised bills and reports.

Step 2

Step 2

Hospital sends bills and reports to COSSB for assessment.

Step 3

Step 3

Insured pays any charges that are not covered by policy.

Step 4

Step 4

Insured is ready to be discharged from hospital.


Notes:

  1. Depending on hospital policies, you may require to pay a deposit for your hospitalisation.
  2. Please note that you may be required to provide additional documents for verification when requesting a GL.
  3. Insured will be notified via SMS when the GL is approved.
  4. If COSSB is not able to issue a GL to you, you may still proceed with your hospitalisation and file a claim to Manulife for reimbursement after being discharged from hospital.
    Please refer Scenario 2 for more details.

 

Hospitalisation & Surgical Claim – Reimbursement Procedures:

Step 1

Step 1

Admit and discharge from hospital by your own cost.

Step 2

Step 2

Fill up the claims form and prepare the required supporting documents.

Step 3

Step 3

Submit claims form and supporting documents to Manulife HQ or branches.

Step 4

Step 4

Your claim will be processed and Manulife will respond to you within 7-10 working days.

Claims Forms – Hospitalisation & Surgical Claim


Supporting Documents – Hospitalisation & Surgical Claim

  • Original Admission Bill / Invoice (Summary and details itemised)
  • Original Payment Receipts
  • Copy of the referral letter from clinic or hospital (if any)
  • Certified true copy of passport (for overseas treatment)

Before you file a claim:

All expenses incurred in obtaining the claim documents are to be borne solely by the claimant. Please ensure completion of all forms and to attach all supporting documents to avoid unnecessary delays. The list above is for your reference. Manulife reserves the right to request for other documents and information that is deemed relevant from the claimant.

Where can I submit my claim?

Where can I submit my claim?

You can submit all your documents to our
Claims Department at our Headquarters, or any
Manulife branch near you.

Locate Us

Need to know more?

Need to know more?

Please contact our Customer Service Centre (HQ)
for any assistance.

Contact Us